This paved the way for the Philippine Congress to pass the Special Economic Zone Act-an act that seeks to attract foreign investments to generate employment and bolster economic growth. The Philippine Economic Zone Authority-the government agency that promotes investments and facilitates business operations of investors in export-oriented manufacturing- was instituted under former President Fidel V. According to the Contact Center Association of the Philippines (CCAP), call centers began as providers of basic services such as email response and service management. In this year, Frank Holz established the first contact center in the country under the Accenture group. 1992: The First Contact Center in the Philippines Below is a timeline that sums up the key developments of how the call center industry in the Philippines evolved to what it is today. However, like any success story, the Philippines also has its fair share of humble beginnings before it became an undisputed leader in the BPO sector. With such relentless efforts, the industry’s projected total income range would reach $29.09 billion by 2022. Moreover, the local government improved the security and IT service management of call centers to increase business opportunities and attract more foreign investors. One of which is building more business zones and districts to rapidly expand the industry. The Philippines has done so much to cement its dominant status in the call center industry. A Brief History of the Call Center Industry in the Philippines With the rise of such malpractices in the country, their BPO industry has lost call center businesses to the Philippines over the years. However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. The Philippines has always been in a tight race with India as the best BPO services provider in the world. As the top call center country of the world, the Philippines continuously impress global leaders because of its educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location. When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. Certificate Intelligent Document Processing.
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